Service Desk Analyst

Location: Remote

Compensation: Hourly

Reviewed: Wed, Dec 17, 2025

This job expires in: 20 days

Job Category: Information Technology

Employment Status: Independent Contractor

Employer Type: Staffing Agency

Career Level: Experienced

Education Level: Bachelors

Job Summary

A company is looking for a Service Desk Analyst (100% Remote).

Key Responsibilities:

Resolve password, MS Office, and Windows issues at Level 1
Monitor and manage Service Desk queues
Escalate and track tickets per SLA

Required Qualifications:

Bachelor's degree in a relevant field or equivalent experience
3+ years of experience in 1st tier IT help desk support, preferably in Healthcare or Hospital environments
Familiarity with EDP applications and data processing
Ability to work independently and across locations/shifts

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