Service Desk Analyst

Job Summary

A company is looking for a Service Desk Analyst with a background in IT technical support.

Key Responsibilities

• Provide technical support and end-user assistance across the enterprise service desk
• Collaborate with team members to ensure high levels of customer service
• Gain experience with ITIL framework and ServiceNow while troubleshooting various technical issues

Required Qualifications

• At least 4+ years of experience in technical support roles such as Service Desk or Desktop Support
• Experience supporting Microsoft Office 365
• Familiarity with troubleshooting network connectivity issues
• Passion for customer service and willingness to learn new technologies
• Team-oriented and collaborative mindset