Service Desk Analyst

Job Summary

A company is looking for a Service Desk Analyst.

Key Responsibilities

• Provide technical support and end-user assistance across the enterprise service desk
• Collaborate with team members to ensure high levels of customer service and support
• Gain experience with ITIL framework and ServiceNow while troubleshooting various technical issues

Required Qualifications

• At least 4+ years of experience in technical support roles such as Service Desk, Desktop Support, or PC Technician
• Information technology-related degree or recent IT certifications
• Experience supporting Microsoft Office 365
• Familiarity with troubleshooting network connectivity issues
• Strong passion for customer service and willingness to learn new technologies