Service Desk Analyst

Job Summary

A company is looking for a Service Desk Analyst to provide end-user support remotely.

Key Responsibilities

• Provide white-glove End User Service Desk Support via phone, email, and chat
• Manage incidents and requests within ticketing systems and perform daily ticket follow-ups
• Resolve software issues and provide remote hardware support for various devices

Required Qualifications

• CompTIA A+ certification
• Experience supporting Microsoft 365, Windows 10, and Active Directory
• 1+ year Mac OS experience
• 2-3 years of progressive experience in a Technical Support role
• College or technology school degree preferred