Service Desk Analyst

Job Summary

A company is looking for a Service Desk Analyst to provide technical support and customer service to users.

Key Responsibilities

• Provide general IT end-user support and troubleshoot technical issues
• Interact with customers via phone, email, and chat to resolve requests
• Document and escalate unresolved issues while ensuring proper ticket management

Required Qualifications

• Minimum 6-12 months' experience in a Service Desk or technical support role
• Minimum 6-12 months of customer service experience in a professional industry
• High School Diploma or GED
• Strong troubleshooting and documentation skills
• Ability to work weekdays from 9:00am-5:00pm EST