Service Desk Analyst

Job Summary

A company is looking for a Service Desk Analyst to provide Level 1 technical support to users in an efficient and accurate manner.

Key Responsibilities

• Provide general IT end-user support and troubleshoot technical issues via phone, email, or chat
• Document and escalate unresolved issues while ensuring proper ticket management
• Drive positive customer experience through timely responses and professional interactions

Required Qualifications

• Minimum 6-12 months' experience in a Service Desk or technical support role
• Minimum 6-12 months of customer service experience in a professional industry
• High School Diploma or GED
• Strong troubleshooting and documentation skills
• Ability to work weekdays from 9:00am to 5:30pm EST