Service Desk Analyst

Job Summary

A company is looking for a Service Desk Analyst to provide Level 1 technical support to users.

Key Responsibilities

• Provide general IT end-user support through various communication channels
• Diagnose technical issues and provide first-level support, including troubleshooting hardware and software
• Document and escalate unresolved issues while ensuring proper ticket management

Required Qualifications

• 6-12 months of experience in a Service Desk or technical support role
• 6-12 months of customer service experience in a professional setting
• High School Diploma or GED
• Strong troubleshooting and documentation skills
• Ability to work weekdays from 9:00am-5:00pm EST