Service Desk Analyst

Job Summary

A company is looking for a Service Desk Analyst.

Key Responsibilities

• Provide assistance and guidance to analysts and take escalation calls from customers
• Conduct training for new hires and act as a mentor to team members
• Perform trouble call resolution and maintain detailed incident logging within ITSM systems

Required Qualifications

• High school diploma or equivalent
• Experience with Helpdesk support and Active Directory
• Knowledge of Microsoft 365 and Networking Fundamentals
• Familiarity with ITSM systems such as ServiceNow, FreshService, and Ivanti
• Experience with Azure (Entra ID, Exchange Admin, Intune)