Service Desk Analyst

Job Summary

A company is looking for a Service Desk Analyst to provide IT support remotely.

Key Responsibilities

• Provide white-glove, End User Service Desk Support via phone, email, and chat
• Manage incidents and requests within ticketing systems such as ServiceNow, Freshservice, or Zendesk
• Perform remote hardware support and assist with software applications and general inquiries

Required Qualifications

• CompTIA A+ certification
• 1+ year experience with Mac OS and supporting Microsoft 365, Windows 10, and Active Directory
• 2-3 years of experience in a Technical Support role within an MSP or call center environment
• Technical proficiency with common hardware and software technologies
• Preferred college or technology school degree