Service Desk Analyst

Location: Remote

Compensation: To Be Discussed

Reviewed: Thu, Apr 30, 2026

This job expires in: 30 days

Job Category: Information Technology

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Entry Level, Experienced

Education Level: Some College

Job Summary

A company is looking for a Service Desk Analyst to provide Level 1 technical support to users.

Key Responsibilities

Provide general IT end-user support and troubleshoot technical issues via phone, email, or chat
Document and escalate unresolved issues while maintaining proper ticket records
Drive positive customer experience through timely responses and professional interactions

Required Qualifications

Minimum 6-12 months' experience in a Service Desk or technical support role
Minimum 6-12 months of customer service experience in a professional industry
High School Diploma or GED
Strong troubleshooting and documentation skills
Ability to work weekdays from 8:00am-4:30pm EST

COMPLETE JOB DESCRIPTION

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