Service Desk Analyst

Location: Remote

Compensation: To Be Discussed

Reviewed: Thu, Apr 30, 2026

This job expires in: 30 days

Job Category: Information Technology

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Entry Level, Experienced

Education Level: Some College

Job Summary

A company is looking for a Service Desk Analyst to provide technical support and customer service.

Key Responsibilities

Provide Level 1 technical support to users via phone, email, or chat
Diagnose and resolve technical issues, including hardware and software troubleshooting
Document and escalate unresolved issues while ensuring proper ticket management

Required Qualifications

6-12 months of experience in a Service Desk or technical support role
6-12 months of customer service experience in a professional setting
High School Diploma or GED
Strong troubleshooting and documentation skills
Ability to work weekdays from 9:00am-5:30pm EST

COMPLETE JOB DESCRIPTION

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