Service Desk Analyst

Job Summary

A company is looking for a Service Desk Analyst to join their dynamic team.

Key Responsibilities:

• Manage the full lifecycle of incidents and service requests received from customers
• Coordinate incident investigation and resolution by communicating with the appropriate support teams
• Follow all Service Desk policies and procedures while working in a shift-based environment

Required Qualifications:

• Willingness to work a shift schedule
• Ability to lift up to 40 pounds
• Knowledge of end device troubleshooting (laptops, printers, etc.)
• Technical skills with server equipment installation (rack/unrack and cable)
• Ability to pass a background check