Service Desk Analyst

Job Summary

Service Desk Analyst is a full-time position responsible for managing remote client support, including troubleshooting and configuring onsite products while providing excellent customer service.

Key Responsibilities

• Serve as an escalation point for complex technician issues and make necessary site configuration changes
• Document and assign bug severity, audit reporting, and investigate customer refunds
• Participate in on-call rotation and roll out software upgrades as needed

Required Qualifications

• Minimum of four years of client-facing technical support experience
• Technical understanding and aptitude in Windows PC environments
• Experience with support ticketing software
• Experience in test environments and bug reproduction
• Strong organizational skills and reliability as a team player