Service Desk Analyst

Job Summary

Service Desk Analyst, this full-time remote position involves providing first-level technical support for various devices and software, while working the 3rd shift from Friday to Tuesday.

Key Responsibilities

• Respond to incoming requests for technical support via phone, email, and chat
• Log all service desk interactions and ensure timely resolution of requests
• Provide support for desktop, laptop, printer, mobile device, software, and basic network issues

Required Qualifications

• High school diploma or equivalent required; associate or bachelor's degree preferred
• 1-2 years of experience in a technical support role, preferably in a service desk environment
• Relevant certifications such as HDI Support Center Analyst (HDI SCA) or ITIL Foundation preferred
• Proficiency with Microsoft Office and Windows operating systems
• Knowledge of ITIL or similar frameworks is a plus