Service Desk Analyst

Job Summary

Service Desk Analyst, responsible for providing full-time remote Level 1 technical support and customer service to users by addressing requests via phone, email, or chat.

Key Responsibilities

• Provide general IT end-user support, including troubleshooting hardware and software issues
• Document and categorize all support tickets while ensuring proper escalation of unresolved issues
• Drive positive customer experience through timely responses and professional interaction

Required Qualifications

• Minimum 6-12 months' experience in a Service Desk or technical support role
• Minimum 6-12 months of customer service experience in a professional industry
• High School Diploma or GED
• Strong troubleshooting and documentation skills
• Ability to work weekdays from 8:00am-4:30pm EST