Service Desk Analyst

Job Summary

Service Desk Analyst, this is a remote contract position for six months, providing front-line IT support for a large hospital system, including monitoring service desk communications and assisting users with their requests.

Key Responsibilities

• Provide level 1 IT support by monitoring and answering service desk phone and email queues
• Assist users with support and customer service, escalating issues as necessary
• Ensure real-time service desk coverage to meet service level requirements

Required Qualifications

• Bachelor's degree
• 1 year of relevant experience
• Must have personal IT equipment (PC/Monitor or laptop, headset, home internet)