Service Desk Analyst

Job Summary

Motivated individuals will find a remote, full-time opportunity as a Service Desk Level 1 Analyst, responsible for providing first-level technical support via phone, email, and chat while logging interactions and resolving issues related to desktop, laptop, printer, and software problems.

Key responsibilities

• Respond to incoming requests for technical support through various communication channels
• Log all service desk interactions in the ticketing system and ensure timely resolution of requests
• Provide first-level support for desktop, laptop, printer, mobile device, software, and basic network issues

Required qualifications

• High school diploma or equivalent required; associate or bachelor's degree in computer science or related field preferred
• 1-2 years of experience in a technical support role, preferably in a service desk environment
• Relevant certifications (or pursuing): HDI Support Center Analyst, ITIL Foundation, Microsoft 365 Certified: Fundamentals
• Proficiency with Microsoft Office, Windows operating systems, and basic network troubleshooting
• Strong customer service skills with the ability to explain technical information to non-technical users