Service Desk Analyst

Job Summary

Providing Level 1 technical support, the full-time remote Service Desk Analyst will assist associates and vendors with IT requests, ensuring excellent customer service and timely issue resolution while working weekends.

Key responsibilities

• Provide general IT end-user support through various communication channels, diagnosing and resolving technical issues
• Document and escalate unresolved issues while ensuring proper ticket management and closure
• Drive positive customer experience by exceeding expectations and meeting performance metrics

Required qualifications

• 6-12 months of experience in a Service Desk or technical support role
• 6-12 months of customer service experience in a professional setting
• High School Diploma or GED
• Strong troubleshooting and documentation skills
• Availability to work weekends and two weekdays as specified