Service Desk Analyst

Job Summary

Providing first-line support for clients, the full-time Service Desk Analyst will troubleshoot and resolve technical issues related to hardware, software, and network while documenting all client interactions in a remote environment.

Key responsibilities

• Deliver exceptional customer service and log all client contacts into the service management tool
• Troubleshoot, diagnose, and resolve application issues following standard operating procedures
• Initiate ITIL processes such as Incident Management and collaborate with team members on escalated tickets

Required qualifications

• High school diploma or G.E.D
• One or more years of technical training in computer support preferred
• Two or more years of technical or customer support experience
• Experience with company products and operating systems
• Ability to work in a remote team environment