Service Desk Analyst

Job Summary

Providing high-quality end-user support remotely, the part-time Service Desk Analyst will assist with a large-scale migration project by troubleshooting technical issues, managing incoming tickets, and ensuring a smooth user experience.

Key responsibilities

• Provide end-user support in a Service Desk or Call Center environment
• Troubleshoot technical issues and resolve tickets efficiently
• Manage and prioritize incoming tickets and requests while supporting migration-related activities

Required qualifications

• 2+ years of experience in an IT Service Desk or Call Center support role
• Familiarity with ticketing systems, with ServiceNow experience as a plus
• Strong customer service and communication skills
• Ability to work in a fast-paced, high-volume support environment
• Flexibility with scheduling based on business needs