Service Desk Analyst

Job Summary

Providing high-quality end-user support remotely, the part-time Service Desk Analyst will troubleshoot technical issues, assist users with IT needs, and ensure a smooth experience during a large-scale migration project.

Key responsibilities

• Provide end-user support in a Service Desk or Call Center environment
• Troubleshoot technical issues and resolve tickets efficiently
• Manage and prioritize incoming tickets and requests while delivering excellent customer service

Required qualifications

• 2+ years of experience in an IT Service Desk or Call Center support role
• Experience managing and escalating technical issues
• Familiarity with ticketing systems, preferably ServiceNow
• Ability to work in a fast-paced, high-volume support environment
• Strong customer service and communication skills