Service Desk Analyst

Job Summary

Seeking a motivated Service Desk Analyst for a full-time remote position, who will provide first-response help desk support, troubleshoot hardware and software issues, and log incoming problems and resolutions while undergoing initial onsite training in Trenton, NJ.

Key responsibilities

• Provide first-response help desk support to customers and end users
• Troubleshoot and resolve hardware, software, and application issues
• Log incoming problems, requests, and resolutions in accordance with procedures

Required qualifications

• Experience with Microsoft Windows 10
• Knowledge of Microsoft Windows Server, Active Directory, and Office 365
• Experience logging and tracking help desk tickets
• Data entry experience - 3 years
• Experience working with end users in high-pressure situations