Service Desk Analyst

Job Summary

Fielding incoming help desk requests, the full-time Service Desk Analyst will provide support to end users via telephone and email, resolving computer issues and assisting with software installations onsite in Niagara, NY.

Key responsibilities

• Field help desk requests and incidents from end users in a professional manner
• Access the Footprints ticketing system to create or resolve tickets and perform password resets
• Resolve computer, laptop, and printer issues, including hands-on fixes at the desktop level

Required qualifications

• Minimum 4 years of demonstrated experience in a similar role
• Associate degree in Information Systems; a 4-year college degree is preferred
• Experience with Windows 10, MS Office, and Active Directory
• Ability to work independently with minimal supervision
• Strong troubleshooting skills with various hardware and software applications