Service Desk Analyst

Job Summary

Supporting a large-scale migration project, the remote Service Desk Analyst will provide high-quality end-user support, troubleshoot technical issues, and assist users with various IT needs in a fast-paced, ticket-driven environment.

Key responsibilities

• Provide end-user support in a Service Desk or Call Center environment
• Troubleshoot technical issues and resolve tickets efficiently
• Manage and prioritize incoming tickets and requests while delivering excellent customer service

Required qualifications

• 2+ years of experience in an IT Service Desk or Call Center support role
• Familiarity with ticketing systems, with ServiceNow being a plus
• Ability to work in a fast-paced, high-volume support environment
• Strong customer service and communication skills
• Experience managing and escalating technical issues