Service Desk Analyst

Job Summary

Supporting a large-scale migration project, the remote Service Desk Analyst will provide high-quality end-user support, troubleshoot technical issues, and manage ticket resolutions in a fast-paced environment on a contract basis.

Key responsibilities

• Provide end-user support in a Service Desk or Call Center environment
• Troubleshoot technical issues and resolve tickets efficiently
• Document issues and resolutions within the ticketing system

Required qualifications

• 2+ years of experience in an IT Service Desk or Call Center support role
• Familiarity with ticketing systems (ServiceNow is a plus)
• Strong customer service and communication skills
• Ability to work in a fast-paced, high-volume support environment
• Experience managing and escalating technical issues