Service Desk Analyst

Job Summary

Providing technical support for internal and external users, the full-time Service Desk Analyst I will manage first and second level support inquiries, troubleshoot hardware and software issues, and ensure excellent customer service in a remote work environment.

Key responsibilities

• Answer first and second level support questions and escalate complex issues to senior resources
• Document problems and track resolutions using help desk software
• Provide remote telephone support and assist end users with internally used applications

Required qualifications

• At least two (2) years of relevant experience in helpdesk or PC support tasks
• Experience with MS Office 365, Windows 10, and PC imaging and deployment
• Strong interpersonal skills and ability to interact with all levels of staff
• Excellent written and verbal communication skills
• A+ Certification and Bachelor's Degree preferred