Service Desk Analyst

Job Summary

To support a large-scale migration project, the part-time hourly Service Desk Analyst will provide high-quality end-user support, troubleshoot technical issues, and manage ticket requests in a remote environment.

Key responsibilities

• Provide end-user support in a Service Desk or Call Center environment
• Troubleshoot technical issues and resolve tickets efficiently
• Manage and prioritize incoming tickets and escalate complex issues as needed

Required qualifications

• 2+ years of experience in an IT Service Desk or Call Center support role
• Experience with ticketing systems, preferably ServiceNow
• Strong customer service and communication skills
• Ability to work in a fast-paced, high-volume support environment
• Flexibility with scheduling based on business needs