Service Desk Analyst

Job Summary

Providing Level 1 technical support, the full-time remote Service Desk Analyst will receive requests from associates and vendors, utilizing customer service skills to resolve technical issues via phone, email, or chat.

Key responsibilities

• Utilize customer service skills to identify and diagnose technical issues and problems
• Provide first level support including troubleshooting hardware and software issues
• Document and escalate unresolved issues while ensuring proper ticket management

Required qualifications

• Minimum 6 months' experience in a Service Desk or technical support role
• Minimum 6 months of customer service experience in a professional industry
• High School Diploma or GED
• Strong troubleshooting and documentation skills
• Ability to work weekdays from 8:00am to 4:30pm EST