Service Desk Analyst

Job Summary

Supporting a large-scale migration project, the part-time hourly Service Desk Analyst will provide high-quality end-user support, troubleshoot technical issues, and manage ticket resolutions in a remote environment.

Key responsibilities

• Provide end-user support in a Service Desk or Call Center environment
• Troubleshoot technical issues and efficiently resolve tickets
• Manage and prioritize incoming tickets and escalate complex issues as needed

Required qualifications

• 2+ years of experience in an IT Service Desk or Call Center support role
• Familiarity with ticketing systems, with ServiceNow as a plus
• Strong customer service skills and effective communication with technical and non-technical users
• Ability to work in a fast-paced, high-volume support environment
• Flexibility with scheduling based on business needs