Service Desk Analyst

Job Summary

Working remotely on a 3rd shift schedule, the part-time hourly Service Desk Level 1 Analyst will provide first-level technical support, resolve issues, and document service desk interactions for users seeking assistance.

Key responsibilities

• Respond to incoming requests for technical support via phone, email, and chat
• Log all service desk interactions in the ticketing system and ensure timely resolution of requests
• Provide support for desktops, laptops, printers, mobile devices, and software, escalating complex issues as necessary

Required qualifications

• High school diploma or equivalent required; associate or bachelor's degree in Computer Science or related field preferred
• 1-2 years of experience in a technical support role, preferably in a service desk or IT support environment
• Relevant certifications (or pursuing): HDI Support Center Analyst, ITIL Foundation, Microsoft 365 Certified: Fundamentals
• Proficiency with Microsoft Office, Windows operating systems, and basic network troubleshooting
• Experience with Active Directory account management and ticketing systems preferred