Service Desk Analyst
Job Summary
Providing white-glove End User Service Desk Support remotely, the full-time Service Desk Analyst will manage incidents and requests using ticketing systems while resolving technical issues related to software and hardware for clients in the pharma and biotech sectors.
Key responsibilities
- Deliver exceptional service desk support via phone, email, and chat
- Manage and document incidents and requests within the ServiceNow, Freshservice, or Zendesk ticketing systems
- Provide remote hardware support and troubleshoot software issues for various devices
Required qualifications
- CompTIA A+ certification
- 1+ year of experience with Mac OS and supporting Microsoft 365, Windows 10, and Active Directory
- 2-3 years of progressive experience in a Technical Support role, preferably in an MSP or call center environment
- Familiarity with remote access tools such as LogMeIn and TeamViewer
- Preferred college or technology school degree
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 44,239 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
