Service Desk Analyst
Job Summary
Providing white-glove support, the full-time remote Service Desk Analyst will manage an open ticket queue, document communications, and assist with various IT support tasks for end users across multiple platforms.
Key responsibilities
- Provide End User Service Desk Support via phone, email, SMS, and chat
- Manage and document an open ticket queue including Incidents, Requests, Tasks, and Changes
- Perform system resets and support for applications, remote hardware, and onboarding/offboarding processes
Required qualifications
- CompTIA A+ certification or equivalent
- 2-3 years of experience in a Technical Support role within an MSP or call center environment
- 1+ year of Mac OS experience
- Experience supporting Microsoft 365 applications and Active Directory
- Familiarity with ServiceNow or other ticketing systems
Complete Job Description
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