Service Desk Analyst

Job Summary

Providing Level 0 and Level 1 technical support to healthcare clients, the full-time Service Desk Analyst will efficiently triage service requests, collaborate with technical teams, and ensure customer satisfaction while working in a hybrid environment.

Key responsibilities

• Triage and resolve technical support calls, emails, and alerts for healthcare applications and devices
• Collaborate with peers to ensure first-call completion and transition work to appropriate teams when necessary
• Proactively maintain client networks and create service requests based on monitoring needs

Required qualifications

• Recently completed an IT training program and/or actively pursuing a 2 or 4-year degree in an IT-related field
• Experience triaging technical support calls in a call center environment
• Strong customer service skills with the ability to communicate technical information clearly to non-technical customers
• Ability to work quickly and accurately with strong attention to detail
• Proficient in following written procedures and documenting work thoroughly