Service Desk Analyst
Job Summary
Working remotely, the full-time Service Desk Level 1 Analyst will respond to technical support requests via phone, email, and chat, providing first-level assistance for various IT issues while logging interactions in the ticketing system.
Key responsibilities
- Respond to incoming requests for technical support and log all service desk interactions
- Provide first-level support for desktop, laptop, printer, mobile device, software, and basic network issues
- Ensure timely resolution of service desk requests and follow up with customers to ensure satisfaction
Required qualifications
- High school diploma or equivalent required; associate or bachelor's degree in computer science or related field preferred
- 1-2 years of experience in a technical support role, preferably in a service desk environment
- Relevant certifications (or pursuing): HDI Support Center Analyst, ITIL Foundation, Microsoft 365 Certified: Fundamentals
- Proficiency with Microsoft Office, Windows operating systems, and basic network troubleshooting
- Knowledge of ITIL or similar frameworks is a plus
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 47,838 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
