Service Desk Analyst
Job Summary
Providing Level 1 IT support remotely, the part-time Service Desk Analyst will assist end users with technical issues, troubleshoot workstations, and support VPN and RDP connections while working flexible hours.
Key responsibilities
- Resolve issues in a timely manner by coordinating with internal IT teams and customers
- Log, track, manage, and report on incidents and service requests using the IT Service Management (ITSM) tool
- Troubleshoot and provide support for Windows Server 2019, Windows 10 desktops and laptops, and smart devices
Required qualifications
- Help Desk support experience with troubleshooting Windows-based desktops and mobile devices
- Working knowledge of the Microsoft Office suite, including Outlook, Word, and Excel
- Experience with VPN, RDP, and basic network fundamentals
- Familiarity with ticketing systems and accurate ticket documentation
- Ability to work independently and effectively communicate with customers across various technical skill levels
Complete Job Description
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