Service Desk Analyst
Job Summary
Providing Tier 1 support for office technology services, the full-time Service Desk Analyst will assist customers with troubleshooting hardware and software issues, escalate service requests, and create knowledge articles, all in a hybrid work environment.
Key responsibilities
- Answers support requests and provides technical assistance to customers using various hardware and software programs
- Escalates and coordinates service requests while documenting troubleshooting steps
- Identifies trends in service issues and creates relevant knowledge articles to improve support processes
Required qualifications
- 2-5 years of IT experience, including leading technology service and support teams
- ITIL Foundation certificate
- A+, Network+, MSDT, or equivalent professional certification or demonstrated experience
- Demonstrated working knowledge of basic to moderately complex hardware and software products
- Experience with Active Directory and Microsoft/Macintosh operating systems
Complete Job Description
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