Service Desk Analyst
Job Summary
Responding to incoming service requests, the full-time Service Desk Analyst will diagnose and troubleshoot hardware, software, and network issues while providing step-by-step instructions to resolve technical problems.
Key responsibilities
- Respond to service requests via phone, email, or chat in a timely manner
- Diagnose and troubleshoot hardware, software, and network issues
- Document all service requests and resolutions in the ticketing system
Required qualifications
- Experience in technical support or related field
- Familiarity with ticketing systems and service request management
- Knowledge of hardware and software troubleshooting techniques
- Ability to escalate unresolved issues to higher-level support teams
- Strong commitment to customer service and professionalism
Complete Job Description
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