Service Desk Analyst I

Job Summary

Providing first-line support for clients, the full-time remote Service Desk Analyst I will troubleshoot, diagnose, and resolve technical issues related to hardware, software, and network usage while ensuring exceptional customer service.

Key responsibilities

• Log all client interactions into the appropriate service management tool
• Initiate and facilitate ITIL processes including Incident Management and Request Fulfillment
• Collaborate with team members and participate in ongoing training for service desk operations

Required qualifications

• High school diploma or G.E.D
• One or more years of technical training in computer support preferred
• Two or more years of technical or customer support experience
• Experience with company products and operating systems
• Familiarity with escalation policies and procedures