Service Desk Analyst III

Job Summary

A company is looking for a Service Desk Analyst III.

Key Responsibilities:

• Provide technical support to internal customers by diagnosing, troubleshooting, repairing, and debugging software and/or networked systems
• Deliver excellent customer service through clear communication, detailed tracking, and adherence to service desk processes
• Train and coach team members on technical best practices and assist with process improvements

Required Qualifications:

• 3+ years of experience in a technical support capacity
• Expertise in general operating systems, desktop hardware, software, modern browsers, and networking concepts
• Ability to work efficiently under pressure, manage multiple projects, and prioritize based on objectives
• Experience using a service desk ticketing/tracking system
• 2 Year / Associate Degree or equivalent technical training