Service Desk Analyst Level 2

Job is Expired

Location: Remote

Compensation: Piece Work

Reviewed: Mon, Jul 21, 2025

Job Category: Information Technology

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced, Senior Level

Education Level: Bachelors

Job Summary

A company is looking for a Service Desk Analyst - L2.

Key Responsibilities

Provide technical support for client workstations, printers, and peripheral equipment
Manage and document service requests in the ticketing system while ensuring timely updates
Collaborate to improve operational effectiveness and meet SLA targets

Required Qualifications

5 - 9 years of relevant experience in technical support or helpdesk roles
Bachelor's Degree in a related field
Experience with ticket management systems
Proficiency in troubleshooting hardware and software issues
Ability to work flexible hours, including nights and holidays as needed

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

Company Company Name

Headquarters Headquarters

Founded Founded

Website

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