Service Desk Associate

Job is Expired

Location: Remote

Compensation: Salary

Reviewed: Mon, Jun 16, 2025

Job Category: Information Technology

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Education Level: Masters

Job Summary

A company is looking for a Service Desk Associate (NOC 1) to provide technical support and management of end users, servers, and network infrastructure.

Key Responsibilities

Provide first-call resolution for customer issues and requests
Triage, prioritize, troubleshoot, and escalate end-user and infrastructure issues
Collaborate with Level 2 and Level 3 Consultants for complex issue resolution

Required Qualifications

2 years of experience required, with Managed Services preferred
Experience with PSA and RMM toolsets is a plus
Experience in supporting Microsoft Windows operating systems; Mac support is a plus
Basic understanding of networking concepts and troubleshooting
Basic knowledge of server environments and Microsoft Entra ID administration

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

Company Company Name

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Website

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