Service Desk Associate

Job Summary

A company is looking for a Service Desk Associate (Remote).

Key Responsibilities

• Provide client support and technical issue resolution via email, phone, and web-based feedback
• Create, update, and close customer tickets in the ticketing portal according to compliance requirements
• Learn client workflows and troubleshoot problems while ensuring end-user satisfaction

Required Qualifications

• Minimum of one year of experience in a customer service-oriented position
• Ability to work designated or flexible shifts in a 24/7 environment
• Minimum typing speed of 60 WPM with high accuracy
• Understanding of technical information and experience with MS Office applications
• Ability to maintain confidentiality and work effectively as part of a team