Service Desk Associate

Job Summary

A company is looking for a Service Desk Associate to serve as the initial point of contact for technology-related issues.

Key Responsibilities

• Manage day-to-day operations of the Service Desk, including incident ticket resolution and technical customer service
• Provide excellent customer service through phone calls and the ticketing system, prioritizing incoming calls
• Document all steps taken during ticket resolution and create documentation for common issues to aid in self-help

Required Qualifications

• At least 1 year of recent experience in technology, service desk, or helpdesk
• Healthcare-related experience is a plus
• ITIL certifications are preferred
• Basic certification in A+ and Microsoft Products is preferred; education and/or demonstrated experience may be substituted
• Willingness to participate in occasional travel