Service Desk Consultant

Job Summary

A company is looking for a Service Desk Consultant II who enjoys structured problem-solving and engaging with both technical and non-technical stakeholders.

Key Responsibilities

• Owning and managing incidents and service requests from start to finish, including high-priority customer cases
• Troubleshooting technical issues across platforms and workflows, including EDI and supply-chain-related document flows
• Contributing to service quality improvements by identifying recurring issues and preventative actions

Required Qualifications

• At least 3 years of experience in a service desk or technical support role with end-to-end case responsibility
• Strong troubleshooting skills across technical systems
• Exposure to EDI, supply chain processes, or enterprise systems is an advantage
• Curiosity and interest in emerging technologies, including AI
• Ability to work independently in a fast-paced, remote first role