Service Desk Contractor
Job Summary
Working remotely on a full-time contract basis, the Service Desk Contractor will provide technical support, troubleshoot issues, and assist users with software and hardware inquiries.
Key responsibilities
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
- Troubleshoot and resolve technical problems, escalating issues when necessary
- Document and track support requests in the ticketing system, ensuring timely responses and resolutions
Required qualifications
- Experience in a technical support or service desk role
- Familiarity with common operating systems and software applications
- Ability to work independently in a remote environment
- Knowledge of ticketing systems and troubleshooting procedures
- Relevant technical certifications (e.g., CompTIA A+, ITIL) preferred
Complete Job Description
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