Service Desk Director
Location: Remote
Compensation: Salary
Reviewed: Wed, Mar 12, 2025
This job expires in: 21 days
Job Summary
A company is looking for a Service Desk Director to lead and manage IT Service Desk operations.
Key Responsibilities
- Manage technical teams providing support to site operations and serve as the primary contact for 3rd party service providers
- Analyze support ticket data to identify root causes and coordinate cross-functional teams to address incidents
- Establish best practices and drive initiatives for process improvements and team growth
Required Qualifications
- Five to seven years of operational leadership experience in a technical support team
- Advanced technical skills in networking and Android OS
- Experience in establishing and improving service desks
- BS in Computer Science or CIS, or equivalent experience
- Experience in financial management and SLA management
COMPLETE JOB DESCRIPTION
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