Service Desk Engineer

Location: Remote

Compensation: To Be Discussed

Reviewed: Sun, Dec 28, 2025

This job expires in: 30 days

Job Category: Information Technology

Weekly Hours: Full Time

Employment Status: Independent Contractor

Employer Type: Employer

Job Summary

A company is looking for a ServiceDesk Engineer I.

Key Responsibilities

Handle requests from the support team and colleagues, performing basic problem analysis
Identify and report bugs, and prepare and update documentation for L1 and L2 teams
Contribute to the development and improvement of internal tools and processes, including automation and BackOffice enhancements

Required Qualifications

Experience working with Jira
Experience with monitoring and logging tools (Datadog, Grafana, Kibana)
Knowledge of administrative automation tools
Understanding of software development principles
Experience writing simple SQL queries

COMPLETE JOB DESCRIPTION

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