Service Desk Engineer

Job Summary

A company is looking for a Service Desk Engineer.

Key Responsibilities

• Provide exceptional technical support via phone, email, and chat to clients
• Troubleshoot and resolve Tier 1 technical issues related to hardware and software applications
• Log technical issues in the ticketing system and ensure accurate documentation of client environments

Required Qualifications

• Hands-on experience with Citrix and Virtual Desktop Infrastructure (VDI)
• Strong troubleshooting skills with computers, printers, and cloud services
• Experience with Active Directory and M365 administration
• Familiarity with Windows OS and remote access technologies
• Relevant certifications such as CompTIA A+, Microsoft 365, or Citrix Certified Associate are highly desirable