Service Desk Engineer

Job Summary

A company is looking for a Service Desk Engineer to provide tier I and tier II technical support remotely.

Key Responsibilities

• Diagnose and resolve tier I and tier II technical hardware and software issues
• Assist users with access issues to computing devices and applications
• Maintain high levels of customer service and manage client environment documentation

Required Qualifications

• Experience with Citrix, O365, and Microsoft Windows environments
• Hands-on knowledge of Active Directory, DNS, and DHCP
• Familiarity with printer administration and basic email filtering
• Experience with VPN client configuration and PC hardware troubleshooting
• Ability to participate in a rotating on-call schedule