Service Desk Engineer

Job Summary

A company is looking for a ServiceDesk Engineer L1.

Key Responsibilities

• Handle requests from the support team and colleagues, including basic problem analysis
• Identify and report bugs, and standardize solutions while preparing and updating documentation for L1 and L2 teams
• Analyze technical issues, create development tasks for fixes, and contribute to the development and improvement of internal tools and processes

Required Qualifications

• Experience working with Jira
• Experience with monitoring and logging tools (Datadog, Grafana, Kibana)
• Knowledge and practical use of administrative automation tools
• Understanding of software development principles
• Experience writing simple SQL queries